Manage Recordings
Store, find, and review every important conversation with ease.
Manage Recordings FAQs
Can I search recordings by employee?
Yes, recordings can be filtered by employee, phone number, and date.
Can managers replay calls for coaching?
Yes, authorized managers can review recordings for coaching and quality checks.
Are recordings linked to call details?
Yes, each available recording is shown with its related caller and call information.
Can recordings help with customer disputes?
Yes, the recording history provides a clear reference for verification and dispute resolution.
Overview
Manage Recordings gives your team one organized place to access recorded calls, review customer conversations, and maintain a reliable audit trail.
Search and filter recordings by employee, phone number, or date so the exact conversation you need is always easy to find.
Managers can use recordings for quality checks, coaching, dispute resolution, and follow-up verification without relying on manual notes.
Review a conversation with a clear purpose
- Locate the relevant call by the available customer, employee and date information.
- Confirm that a recording is available and that you are authorised to access it. Listen to the surrounding discussion before interpreting a statement.
- Record the useful conclusion and assign any customer update or coaching action. If audio is incomplete, acknowledge what remains uncertain.