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Ensure that you have granted all necessary permissions (Call Logs, Contacts, and Phone state) in your Android settings. Also, verify that Dial Summary is excluded from battery optimization settings, which might kill the app in the background.

WhatsApp tracking requires the Accessibility Service to be turned on. Go to your phone's Settings > Accessibility > Downloaded Apps > Dial Summary, and turn it ON. Note that WhatsApp tracking might be limited on some heavily modified Android skins.

To restore a backup, ensure you are logged into the same account used to create the backup. Go to Settings > Backup & Restore > Tap on 'Restore from Cloud'. Make sure you have a stable internet connection.

Yes! From the web dashboard, navigate to the Reports tab, select your desired date range, and click the 'Export' button located at the top right. You can choose between CSV and Excel formats.