WhatsApp Tracking

Current availability

WhatsApp call tracking is described as a planned feature in the published product information. Current regular SIM-call tracking should not be treated as automatic WhatsApp call or chat capture.

Manage a follow-up today

Record the relevant customer request, owner and next action in your approved lead workflow. A mobile message template is separate from call tracking and does not enable it.

Confirm support for your version

Before planning a rollout, contact support to verify device compatibility, captured data and permissions. Read the WhatsApp workflow article for a manual handoff example.